Last updated: 2026
This Privacy Policy explains how ValidPay collects, uses, discloses, and protects your personal information when you use our platform and any services accessed through it. By using ValidPay, you agree to the collection and use of your information as described in this policy.
ValidPay may collect the following types of personal information: name, email address, phone number, company details, payment information, and other information required to provide access to the ValidPay platform. Where our clients use ValidPay to process supplier invoices and payments, we also process supplier and invoice information on their behalf.
We collect data through the information you provide during sign-up, while using the ValidPay platform, and through automated methods such as cookies, which track user interactions with the platform.
ValidPay collects and processes personal data to manage your account, provide access to the platform, process and record invoice approvals and payments, improve our services, and communicate with you about updates and offers.
ValidPay shares your data with trusted third-party service providers, such as hosting and accounting integration providers, only to the extent necessary to provide the services you use. We do not sell or rent your personal information to any external third parties. Data shared with third-party service providers may be governed by their own privacy policies.
ValidPay will retain your personal information for as long as your account remains active, or as required to provide services and comply with legal obligations. Once your account is terminated, we will delete your personal data in accordance with our data retention policies, unless retention is required by law.
ValidPay takes appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security due to the inherent risks associated with online services.
As a user, you have the right to request access to your personal data, correct any inaccuracies, request deletion of your data, and object to the processing of your information. To exercise these rights, please contact our support team at [EMAIL].
Please note that third-party services connected to ValidPay, such as accounting systems and communication channels, may have their own privacy policies, which govern how your data is handled within their applications. We encourage you to review the privacy policies of any third-party services you use.
Your personal information may be transferred and processed outside of South Africa. ValidPay ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
ValidPay uses cookies and other tracking technologies to analyse usage patterns, provide a better user experience, and improve our platform. You can control cookie preferences through your browser settings, but disabling cookies may affect your experience on ValidPay.
ValidPay reserves the right to modify this Privacy Policy at any time. If we make material changes, we will notify you via email or through a prominent notice on the platform. Your continued use of ValidPay after such changes will constitute your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [EMAIL].